BSL Poster

We have updated our FREE BSL Poster!

New British Sign Language words have been added to our A3 poster, to assist a customer when communicating with a deaf person. It includes the manual finderspelling alphabet and numbers (0-9). Advice on communicating with a deaf person, working with a British Sign Language (BSL) / English Interpreter or other Language Service Professional (LSP) is given.

Corporate Image

We've updated our coporate image and improved the material we provide to customers.

This vibrant new look marks the beginning of a new strategy to better inform our customers.

It is often said that a picture, rather than words, is the best means to convey an idea. By incorporating images of deaf people and situations where Language Support Professionals (LSP) are used, we can demonstrate the services we offer.

Due to the complex nature of the project it has taken some time to finalise the design. It involved the use of a deaf photographer and a cast of deaf models. It was finalised by an expert in graphic design, who is able to translate this new theme to our website.

On request, we will send you our

FREE INFORMATION PACK

which includes:

Service Information
BSL Poster & Pen
Request Form
Price List
Terms & Conditions
Feedback Form
Complaint Form

To request a pack email us!
Please include your address, as
this information is sent by post.

For a FREE INFORMATION PACK: info@justcommunication.co.uk

To comment on the new corporate image: feedback@justcommunication.co.uk

Payment Methods

For your convenience we now accept payment by Credit Card.

With the trend towards devolved budgets, key decision makers often hold a Company Credit Card. To respond to an increase in the number of requests to pay using this method, we now accept: Visa, MasterCard, Switch, Solo & American Express.

We also accept payments by the Bank Automated Clearing Service (BACS), through Online Banking, Bank Giro Credit and by cheque.

Quality Assurance

Feedback is vital to our service and we make great effort to illicit the views of our customers. We introduced a quality assurance program in 2001 which allows us to constantly review, evaluate and improve our service delivery. Customers are able to complete a hard copy or online Feedback Form. This information is used to analyse our performance and any comments made are reviewed individually .

Our complaints procedure is available to any customer who is 'very dissatisfied' with our service. The number of complaints made are low and to date, they have been resolved to the satisfaction of all parties using our internal system. It has not been necessary to refer a complaint to a governing body nor has a complaint ever been lodged against us.

To ensure a customer has every opportunity to express their view, in addition to an updated Feedback Form, we have introduced a Complaint Form. These forms are now in A4 format, include a self seal edge and are sent using our free post address.

We are confident that we provide a high quality service and we do not expect to receive an increase in the number of complaints. However, it is the right of every customer or provider to make a compliant and we wish to make the process as easy as possible.