Free Information Pack

If you would like more information about our services and a selection of useful material, please request our free information pack.

The pack includes:
Service Information
BSL Poster & Pen
Request Form
Price List
Terms & Conditions
Feedback Form
Complaint Form

If you would like a FREE Information Pack please email info@justcommunication.co.uk
Individual documents can be downloaded at www.justcommunication.co.uk

BSL Poster

We have updated our FREE BSL Poster!

New British Sign Language words have been added to our A3 poster, to assist a customer when communicating with a deaf person. It includes the manual finderspelling alphabet and numbers (0-9). Advice on communicating with a deaf person, working with a British Sign Language (BSL) / English Interpreter or other Language Service Professional (LSP) is given.

Corporate Image

We've updated our coporate image and improved the material we provide to customers.

This vibrant new look marks the beginning of a new strategy to better inform our customers.

It is often said that a picture, rather than words, is the best means to convey an idea. By incorporating images of deaf people and situations where Language Support Professionals (LSP) are used, we can demonstrate the services we offer.

Due to the complex nature of the project it has taken some time to finalise the design. It involved the use of a deaf photographer and a cast of deaf models. It was finalised by an expert in graphic design, who is able to translate this new theme to our website.

On request, we will send you our

FREE INFORMATION PACK

which includes:

Service Information
BSL Poster & Pen
Request Form
Price List
Terms & Conditions
Feedback Form
Complaint Form

To request a pack email us!
Please include your address, as
this information is sent by post.

For a FREE INFORMATION PACK: info@justcommunication.co.uk

To comment on the new corporate image: feedback@justcommunication.co.uk

Payment Methods

For your convenience we now accept payment by Credit Card.

With the trend towards devolved budgets, key decision makers often hold a Company Credit Card. To respond to an increase in the number of requests to pay using this method, we now accept: Visa, MasterCard, Switch, Solo & American Express.

We also accept payments by the Bank Automated Clearing Service (BACS), through Online Banking, Bank Giro Credit and by cheque.

Quality Assurance

Feedback is vital to our service and we make great effort to illicit the views of our customers. We introduced a quality assurance program in 2001 which allows us to constantly review, evaluate and improve our service delivery. Customers are able to complete a hard copy or online Feedback Form. This information is used to analyse our performance and any comments made are reviewed individually .

Our complaints procedure is available to any customer who is 'very dissatisfied' with our service. The number of complaints made are low and to date, they have been resolved to the satisfaction of all parties using our internal system. It has not been necessary to refer a complaint to a governing body nor has a complaint ever been lodged against us.

To ensure a customer has every opportunity to express their view, in addition to an updated Feedback Form, we have introduced a Complaint Form. These forms are now in A4 format, include a self seal edge and are sent using our free post address.

We are confident that we provide a high quality service and we do not expect to receive an increase in the number of complaints. However, it is the right of every customer or provider to make a compliant and we wish to make the process as easy as possible.

Discount Rates

We are unique in our ability to provide a quality service for a set price. This Inclusive Charge* offers value for money and it allows you to control your budget.

Continuing our innovative approach we introduced an Online Discount* for requests made via our website www.justcommunication.co.uk . You can save 8% by using our online form up to 5 working days before the event. As a registered user you can enter your ID numbers and password to speed up this process.

Now we can offer you a Volume Discount* to reward your loyalty. The more you use our service, the cheaper it becomes! For example, if you use more than 5 sessions in a given month, we discount the next 5 sessions by over 8%.

We can further recognise your commitment by offering Contract Rates* that provide permanent reductions. For example, if you use more than 100 sessions a year, we offer a discount of nearly 19% and if you subscribe to the Emergency Service, you can make a request at anytime*.

If you need to guarantee provision during unsociable hours, you can subscribe to our Emergency Service*. We will ensure an Interpreter is provided at substantially discounted rates.

Everyone can benefit from our Inclusive Charge and Online Discount. Regular customers can now benefit from a Volume Discount or you could consider a Contract and enjoy a high level of service at a reduced rate.

* Subject to Terms & Conditions

Welcome!

This is the NEW blog for Just Communication Ltd - http://www.jcltd.blogspot.com

We wanted a better way to keep our customers up to date with our work and this blog offer the ideal opportunity.

Here you will find the latest news, views and events relating to the company and employees.

We would welcome your participation, so please add your contribution!

We have created a seperate blog for Language Service Professionals (LSP) - http://www.jcltd-lsp.blogspot.com