Wednesday, 10 August 2011

Not all deaf people want to be 'fixed'


Cochlear implants work for many deaf people, but the surgery involves big changes – those who reject it should not be judged

Young Woman Signing

'The audiologist issued a warning about continuing to learn sign language.' Photograph: Turbo/zefa/Corbis

As a deaf person, there's a few standard things you expect to happen during an audiology appointment. These include: having your hearing checked and your ears piped with warm plasticine to make new ear moulds for your hearing aids (I've always secretly loved this bit), and being gently chided for not cleaning your ear moulds more regularly (I'm a lifetime offender).
    Yet you may also come into contact with people who despite their job – treating deaf people – are not incredibly deaf aware. I've never met an audiologist who knows sign language, and have winced as I've watched some of them repeatedly call out patient's names with a slightly annoyed look on their face, as if they've forgotten that said patients (often sitting quietly reading an old copy of Reader's Digest) might not be able to hear them. What you wouldn't expect is for that lack of deaf awareness to go another extreme, and to have to endure your audiologist denigrating the deaf community you belong to because you have politely declined their offer of a cochlear implant. Yet this happened recently to deaf actress Emily Howlett. Howlett had been offered an implant before, and said no. But on this occasion, the audiologist refused to back down, telling her that she needed the operation, incredibly, "to prevent her falling into deaf society". This came after Howlett told her audiologist that in the last year – after acting a number of deaf short films – she has made deaf friends and started learning sign language, discovering the deaf community. As Howlett told me: "My identity is a deaf person now. I didn't go to deaf school, and I didn't grow up with deaf peers, but I'm deaf now and it's me. I'm not sure I want to change that." The audiologist responded by calling in a number of colleagues to help persuade her. Howlett said: "I told them that it was upsetting for them to sit there basically calling deaf people broken and disillusioned." The audiologist then issued a warning about continuing to learn sign language: "She said I would end up alienating all my hearing family and friends. My voice will go, and my lip-reading skills will decline. Meanwhile, my signing will never be as good as [deaf people] who grow up with it." The total lack of professionalism aside, what makes Howlett's experience more puzzling is that it's unclear how much benefit she would get from cochlear implants, because her deafness isn't due to a condition in her ears, but rather due to the way her brain processes the information her ears receive. "When I asked what benefit I'd get from cochlear implants," Howlett said, "the audiologist said she couldn't say for sure. I'd maybe end up with no improvement, or it might improve my tinnitus, or it might make it worse. Or I might be able to hear, although she admitted it'd never be good enough to hear speech properly." Despite this, the audiologist then said: "Don't let the deaf influence your decision. Make the right one.'" At this point, Howlett walked out. This is not an argument against cochlear implants. More and more deaf people now have them, and they have become more accepted in the deaf community (here is a fantastic blog charting the jump from hearing aids to cochlear implants). Several deaf people I know recently decided to have one fitted. The first, a father of two (who still uses sign language as well as speech to communicate), had an implant so he could hear his children if they cried, and also hopes in time to be able to use the phone again. The other loves music, and had implants after losing the little hearing he had left. Both weighed it up carefully and happily and feel they benefited from their decision, but that doesn't mean it should be assumed that they are the default option for every deaf person. There's no way of knowing exactly how you'll adapt to a new way of being able to hear. The 2007 documentary Hear and Now followed an American filmmaker's deaf parents as they had cochlear implants after a lifetime of deafness. The film showed how the couple had wildly contrasting responses, with the father embracing the implants, while the mother was deeply unsettled by sounds she had never heard before. On a less dramatic level, some deaf people I know have struggled to adjust to using digital hearing aids after wearing analogue hearing aids all their lives – which they've also complained that audiologists do not understand. While for many there is a positive outcome, implants are not an easy fix and they involve a massive change in deaf people's lives. There is an operation, recovery time, then a period of adjustment in which people learn to make sense of the sounds they're hearing, sometimes for the first time in their lives, sometimes after years of not being able to hear. Deciding whether or not to undergo surgery is a personal choice, and deaf people should not be judged for the decision they make.

Saturday, 30 July 2011

Sri Lanka's deaf march for equal rights, jobs

COLOMBO, Sri Lanka (AP) -- About 1,000 deaf Sri Lankans took to the streets of capital Colombo on Friday to demand equal rights, social recognition and more sign language translators, with an official saying only about four are currently qualified.
The protesters from the Sri Lanka Central Federation of the Deaf held a rally opposite Colombo's main railroad station to highlight their plight in a country still struggling to return to normalcy after a 25-year brutal civil war that ended in 2009.
The federation's Vice President Anil Jayawardena said the community of 73,843 people, according to a 2001 survey, is facing hardships in daily life because sign language is not properly recognized.
"As a result, we face severe difficulties when we go to a bank, courts or to get medical treatment," Jayawardena told The Associated Press, speaking through a translator.
He said the situation is further aggravated because of the shortage of qualified sign language translators.
"There are only three or four such translators and besides, no meaningful steps have been taken to help the deaf people carry out their work in the society," he said.
Sri Lanka has a population of 20 million.
He urged the government to take effective measures to see that "sign language is given proper place and ensure the deaf people equal access to education, jobs and health care."
The protesters displayed a huge banner reading "Ensure rights of deaf community" and carried placards with words "Deaf won't take no, Honk 4 Deaf" and "No more negative attitude."

New Booking System



To make it easier to find a British Sign Language Interpreter we've added a new feature to our website. Employed and subcontracted Interpreters now list their availability on an online shcedule. Using this system you will be able to search for availability and make a provisional booking. We will then contact you during the same business day (Monday to Friday, 9am to 5pm) to get more information, payment details and to confirm the assignment.

If the slot you need is unavailable or you need a different type of support (Deaf Relay Interpreter, Lip Speaker, Speech to Text Reporter, Note Taker, Deaf Blind Interpreter, Trainer or Consultant) then you can complete a Request Form, available online or as a PDF/Word download.

Sign up and start searching now Online Availability Search



Wednesday, 28 May 2008

New Website!


Listening to our customers, improving our service

A fresh, clear look. Easy to Use. More information. Better functionality. Improved Security.





We have achieved another stage in our work to further improve customer service by updating our website. Major upgrades include Web Accessibility Initiative (WAI) compatibility and an integrated 'Text Resizer'. We have included a range of useful information, together with our Price List, Terms & Conditions and Contract. Menus are now easy to use and multi-layered. The 'Help' system has been improved and we've added a 'Frequently Asked Questions (FAQ)' section. More importantly, the Request Form is now secured by SSL connection.

If you have any comments regarding the new website, please let us know.

Saturday, 24 May 2008

Celebrating 10 years of service

With over a decade of experience, we are experts in delivering services in the deaf community.

Established in 1998 and incorporated in 2001, we were one of the first commercial providers of Language Service Professionals. Our pioneering spirit has not diminished and we continue to provide a high quality, responsive service.

























The service was set up to deal with short notice and emergency assignments for statutory agencies (Police, Courts, Social Services and Health Services). Over time we have developed the range of services we offer and we can now provide a service in advance to any organisation.
The ethos of the company has been rewarded with repeat custom and continued growth. However, we do recognise the contribution made by our customers and staff for our continued success.


Thank you for your support!